FAQs

Resilient Health Services

Have a mental health service-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What should I do if I am having a mental health emergency or in crisis?

    If you or someone you know is experiencing a mental health crisis and you're looking for mental health services in Des Moines, IA, immediate and confidential support is available 24/7. Immediate Help (Available 24/7): Call or Text 988 The 988 Suicide & Crisis Lifeline connects you with trained counselors at any time. - Call or text: 988 - Chat online at 988lifeline.org - Free and confidential support for: - Suicidal thoughts - Emotional distress - Substance use crises - Concerns about someone else If there is immediate danger: - Call 911 or go to the nearest emergency room. Local Crisis Services (Des Moines / Polk County): Mobile Crisis Response – Central Iowa Crisis Services Phone: (515) 286-3333 (non-emergency line for the Polk County area) - Mobile crisis teams can come to your location - Crisis assessment and stabilization support - Walk-in crisis observation services may also be available Broadlawns Behavioral Health Urgent Care Center Address: 1914 Carpenter Avenue, Des Moines, IA Phone: (515) 282-5742 - 24/7 walk-in support - No appointment needed - Assistance for urgent mental health or substance use crises Additional Local Support: Iowa Warm Line (Non-Crisis Peer Support) Phone: (844) 775-WARM (9276) - Available daily for emotional support when you need someone to talk to but are not experiencing an emergency. If You’re Helping Someone Else: - Stay with them if possible - Remove immediate hazards (medications, weapons, etc.) if it is safe to do so - Call 988 for guidance, even if the person is not ready to call themselves What to Expect When You Reach Out: - You will speak with a trained counselor - Support is confidential and judgment-free - Law enforcement is generally not involved unless safety requires it - Counselors can help create a short-term safety plan and connect you with local resources
  • Can I use my insurance?

    Yes! Resilient Health Services will bill your insurance company directly. If you need to, our billing specialist can provide you with a super bill that can be submitted to your insurance company for reimbursement. Many insurance companies have limitations on the frequency of visits and types of medications. Resilient Health Services will work with you to provide information about your diagnosis, history, and treatment plan to your insurance company. Resilient Health Services accepts Wellmark/BCBS, Aetna, Cigna, United Healthcare, UMR, Midland's Choice, and Optum. Please make sure your insurance card is uploaded to your patient portal. If you're looking for mental health services in Des Moines, IA, get in touch with our team today.
  • How do payments work?

    Co-payments for our mental health services in Des Moines, IA, or any of our other services, will be paid at the time of service unless other arrangements have been made. Resilient Health Services accepts credit or debit cards as payment for services. Payments can be made through the website in the client portal or in person.
  • Is there a cancellation fee?

    We require at least a 24-hour notice for cancellations of our mental health services in Des Moines, IA, or any of our other services. Cancellations with less than a 24-hour notice or failure to attend an appointment will result in a charge of $75 for medication management services. Payment for the cancellation fee must be paid before rescheduling the next appointment.
  • How often will I see my provider?

    The frequency of visits depends on your specific needs. We will work with you to create a customized care plan for mental health services in Des Moines, IA based on your mental health needs.
  • What are your hours?

    Our hours are 9:00 AM to 5:00 PM, Monday through Friday. We do offer evening and Saturday morning appointments for ketamine therapy in Des Moines, IA. Speak with our provider to make an appointment that fits with your schedule.
  • How is my privacy protected?

    At Resilient Health Services, privacy is extremely important. We are bound by law to protect your confidentiality. Any disclosure of your treatment to others will require your explicit written consent with a release of information. We are required to follow the regulations set forth by HIPAA. For more information or to schedule mental health services in Des Moines, IA, call our team.
  • What is Reslient Health Services?

    Resilient Health Services is a mental health clinic offering in-person and telepsychiatry services to optimize your mental health. We are dedicated to empowering you by providing comprehensive solutions to your most pressing mental health conditions through medication management and compassionate care. Our mental health services in Des Moines, IA are here to help you. Call us to schedule an appointment.
  • Is Resilient Health Services for me?

    Resilient Health Services is for people of all ages searching for high-quality mental health services in Des Moines, IA. We offer evaluation, diagnosis, and collaborative treatment planning. Our goal is to empower you to advocate for your mental health needs.
  • What conditions does Resilient Health Services treat?

    At Resilient Health Services, we desire to help you successfully manage your mental health. We specialize in treating bipolar disorder, depression, anxiety, ADHD, schizophrenia, and other mental health disorders. Get in touch with us for caring mental health services in Des Moines, IA.
  • What services do we not provide?

    To ensure patients receive the most appropriate care, we do not provide detoxification or medication-assisted treatment (MAT) for current or active alcohol, narcotic/opioid, or illegal drug dependence. We also do not perform psychiatric or neuropsychiatric testing, court-ordered or competency evaluations, or psychiatric testing related to dementia, memory loss, or Alzheimer’s disease, though we can provide referrals when appropriate. Our practice does not provide medical marijuana cards, psilocybin-related services, or one-time visits solely for FMLA or disability paperwork. If you are unsure whether we offer a specific service, please contact our office for clarification.